Refund and Returns Policy

Thank you for choosing TARANIS! We are dedicated to offering high-quality children’s footwear that combines excellent safety standards with comfort and durability. To ensure your complete satisfaction, we have a clear and straightforward return and exchange policy. Please read the details below to understand our process.

If you have any questions, please contact our Customer Support via Live Chat or WhatsApp.

Order Modification and Cancellation

Once an order is submitted, it is immediately routed for processing to ensure prompt preparation and shipping.

  • You may request to cancel or modify your order within 24 hours of placing it. After this period, no changes can be made.
  • To cancel or modify an order, please contact our Customer Support Team immediately.

If you receive a product with a manufacturing defect or safety flaw (e.g., faulty stitching, broken sole), please contact Customer Support via Live Chat or WhatsApp and include photos of the item. A return is not required in every case; we will process a resolution for you immediately.

Important Notes

Unboxing Video

We strongly recommend recording an unboxing video upon receiving your package. This serves as critical proof in case of damage or defects incurred during transit.

Unauthorized Returns

  • Please do not use the address on the shipping label as the return address.
  • You must first contact our Customer Support Team to receive an authorized return address.
  • Unauthorized returns will not be eligible for a refund.

Returns and Refunds

We understand that sizing, fit, or style may occasionally be unsuitable for your child. We offer a 30-day return window for a refund or exchange, provided the product is returned unworn outdoors and in its original, pristine condition.

Return Eligibility

  • All items must be unworn outdoors, undamaged, and returned in their original packaging, including the shoe box. (Any complimentary gifts must also be included in the return.)
  • Worn or damaged shoes (beyond trying on indoors) are non-returnable.
  • Personalized or Custom items are non-returnable unless they arrive defective, damaged, or incorrect.
  • Buyers are responsible for return shipping costs. We do not accept cash on delivery. We do not accept mail requiring payment or tax fees.

Return Procedure

  • To initiate a return, please contact our Customer Support Team.
  • The return must be sent using a trackable and insured shipping method.

Refund Details

  • All refunds will be processed within 7 business days after the returned product is received and inspected at our warehouse.
  • After shipping the order, certain prepaid fees—including shipping costs, handling fees, and taxes—are non-refundable.

Exchange for Sizing: If you wish to exchange the product for a different size or width, we are happy to assist. You must first return the original item to us, which will incur the same fees as mentioned in the previous clause. We recommend placing a new order for the correct size immediately to ensure availability.

Your Satisfaction Is Our Priority

At TARANIS, we are dedicated to providing you with a superior shopping experience and the best footwear for your child’s growth. If you have any questions or concerns, especially regarding sizing or fit, please do not hesitate to reach out. We are here to serve you!

Thank you for trusting TARANIS—where safety meets comfort.